After several projects with the institution, Nmédia was mandated to develop loan application management software for vehicle financing. With the sudden departure of the supplier of their previous solution, it was a delicate situation for UNI to quickly procure a digital solution capable of ensuring the continuity of their auto loan operations. The challenge for Nmédia was to reproduce the teams’ work processes in a new platform, all with the added constraint of an extremely tight deadline of just 4 months.
Loan management software, from request to renewal
One key to the success of this project was Nmédia’s decision not to start from scratch by reusing the code of a custom software package already developed for another customer. Thanks to an agreement to share the source code, this solution was chosen to develop the solution, now called “Marguerite,” in time to meet UNI requirements.
Nmédia teams then conducted an in‑depth analysis to understand the rules and criteria governing the loan process for UNI financial advisors. By taking into account these various criteria, such as credit rating and whether or not the customer existed in the database, Nmédia was able to adapt the platform to support a more in‑depth analysis of loan applications. Information retrieval was a key element of the mandate, including connection with data provided by the Canadian Black Book vehicle valuation site.
By replicating the workflow of UNI financial advisors almost identically in a new platform, Nmédia delivered a viable and efficient solution to support their business processes on time. The Marguerite tool enabled UNI teams to save time on the financial cooperation workflow with clear signals on loan approvals for their customers. With this tool, UNI financial advisors were able to manage car loans throughout their entire life cycle, from renewal applications.
