With these constraints in mind, Nmédia developed a web application to considerably reduce quote production time and facilitate access for all Aviva brokers from any country.
An accessible, robust application that simplifies broker processes
To meet Aviva’s high‑quality standards for the creation of this recreational vehicle insurance underwriting application, our custom development team had to meet several challenges:
- Simplify the existing business process by implementing an online tool allowing brokers to obtain recreational product quotes.
- Work with a zero margin of error due to the legal impacts that would have resulted.
- Assume a potential load of 25,000 brokers, with possible pan‑Canadian use by all Aviva broker agencies in the country.
- Adapt to rigorous processes to meet Aviva’s high standards.
A solid application was developed by combining the tools provided by the Microsoft suite with the ergonomic and web application design expertise of the Nmédia teams. It is capable of handling 25,000 brokers and supporting the company’s expansion into other countries.
To achieve this result, Nmédia’s developers built Leisure Quote on the knowledge and structure of VR‑Tarif. Based on a customer‑driven, agile work methodology and service‑oriented software architecture, the evolution of the Leisure Quote platform took advantage of Microsoft technologies.
Nmédia’s ergonomics and web application design expertise was used to guarantee an optimal user experience.
High‑performance tools for process automation
In addition to a solid foundation, Nmédia’s developers have worked on developing tools to simplify the work processes of Aviva brokers.
The “Single Sign‑On” process between Aviva Advantage, the gateway to all Aviva and Leisure Quote applications, simplifies quote creation and management. The broker only needs to authenticate once to navigate the entire system.
Nmédia has developed a policy upload feature that allows the policy sold in Leisure Quote to be transferred to Aviva’s central system, which contains the broker’s entire insurance portfolio. Previously, brokers had to manually enter policies into this system, which was a time‑consuming process with a high risk of error. Now, this transfer is fully automated with the click of a button.
Express Quote, available only on cottages, gives a good price estimate in 2 minutes. Moreover, it offers the option of transforming it into a real quote if the customer wishes to proceed.
Tangible results and time savings
Our team has developed a solid web application with tangible results for all the firm’s brokers to simplify their business processes:
- Quotes in less than 5 minutes instead of 30 minutes to 24 hours
- This time is reduced to 2 minutes for an express quote
- Instant issuance of new business compared to 20 days previously
- Nearly 9 times less time is spent training brokers on the platform
- Fewer human errors during data entry
